All Sports Team and Stadium Speaker Programs are available as a Keynote, Break-Out Session, Half-Day, Full Day and In-House Program. All Programs and Titles are Customized For Your Event or In-House Needs based on pre-event client interviews.
Game Day Service doesn’t just happen. It has to be carried out moment to moment, day in and day out. Professional & Collegiate Sports has its rewards, and experiencing service at this level is one of them. Before that can be consistently and repeatedly delivered, it must first be fully understood.
Creating the Game Day and Stadium Experience is first & foremost a Mind-Set. One that must become the fiber of who you are. Once defined, it must be continually and consistently carried out, to all Season Ticket Holders and Game Day Guests who file in through the turnstiles, and be delivered with a smile in every aisle throughout the Stadium.
- Anticipation, Pro-Action & Follow Through
- Mind-Set, Attitude & Philosophy
- Anticipating Service Needs
- Circle of Service
Learning to “Lead People” and “Manage Things” is one of the most critical factors that determines the success of any supervisory or management team of any Professional or Collegiate Stadium Staff. Often, emerging Leaders are held back by what they perceive and understand their role to be as a Manager or Supervisor. This not only limits their effectiveness, but the results of all people that work with them and for them as well.
The ability to effectively communicate with staff and team members is critical to the daily operations of all Stadiums. Creating and maintaining a Service First Culture is paramount to the success of all managers and supervisors. Knowing when to manage, when to lead and when to turn over the reins to staff, is for most, a learned, not inherited skill set. Things must run as smoothly when the manager or supervisor is not in their section as when they are. Season Ticket Holders and Game Day Guests expect consistency and pleasantry form all staff, all the time.
- Improving Undeveloped Talent and Potential in Staff Members
- Develop and Understand Teaching and Coaching Principles
- Understanding Motivation and Performance Improvement
- Develop and Improve Questioning and Listening Skills
Once established, maintaining The Game Day & Stadium Experience is often just as difficult, if not more so, to deliver than creating it. No matter the Level of Service obtained, entering the maintenance mode is often represented as a declining mode. To avoid a drop off in service delivery, the implementation phase is critical to the ongoing success of any Stadium.
Staff Buy-In and involvement is critical. Implementation of The Core Service Values on a consistent basis creates a Seasonal Ritual and a Rights of Passage for Season Ticket Holders, Game Day Guests and their families that they will partake and pass on from generation to generation. A Day at the The Stadium creates memories…our Service Level must as well.
- Elevating Improved Service Levels
- Evaluating Process & Systems
- The Compelling Experience
- Recruitment & Retention Re-Think. Re-Frame. Re-Focus.